IT Support Technician
Core
Manage, maintain, and provide ongoing technical support for the organization's end-user computing environment across mixed Windows and macOS systems. (via careerplan.io/jobs/43-009-EB-270-it-support-technician)
Role type
IT Support Technician
Builds
Stable IT operations and user productivity
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Windows administration, macOS administration, hardware troubleshooting, Active Directory management, endpoint management (Jamf, Intune), network connectivity resolution, user account management
Preferred skills
Apple or Microsoft certifications, experience with Kandji, advanced networking knowledge
Technologies
Windows, macOS, Office 365, Slack, Zoom, Teams, Adobe suite, Active Directory, Jamf, Intune, Kandji
Responsibilities
Respond to service requests via ticketing, phone, or in-person; diagnose and resolve OS and software issues; troubleshoot and repair hardware; prepare and configure workstations for onboarding; manage user accounts and permissions; enforce security policies on endpoints
Seniority
Junior, hands-on IC
