General Manager, Pre-Sales Operations and Customer Experience
Core
Provide strategic leadership for Ingram Micro Australia's Quote Desk, Vendor Operations, Customer Experience, and Pre-Sales Exception/Queue Management functions to deliver exceptional service and operational excellence.
Role type
General Manager, Pre-Sales Operations & Customer Experience
Builds
End-to-end pre-sales operating model, operational improvement roadmap, and scalable service delivery across local and offshore teams.
Domain
Technology distribution / IT sales channel
Required skills
Strategic leadership, team building, process simplification, automation, digital adoption, KPI establishment, governance frameworks, stakeholder collaboration, continuous improvement.
Preferred skills
Customer-first culture, large-scale transformation initiatives, workforce planning, service delivery excellence.
Technologies
Xvantage
Responsibilities
Build and develop high-performing teams; Spearhead enterprise-wide process simplification and automation; Establish high-level KPIs and governance frameworks; Collaborate with senior stakeholders across Sales, Product, Finance, and Technology; Provide strategic insights to senior leadership.
Seniority
Senior, hands-on IC