Engagement Manager - Sydney
Core
Strategist and technical advisor to architects and technology leaders of premier customers, partnering with sales to expand adoption of Akamai's products and services.
Role type
Engagement Manager (Customer Success & Consulting)
Builds
Innovative and tailored media, performance, and security solutions for customers
Domain
Information Technology / Network Technologies / Web Performance / Media
Deliverable
client delivery
Required skills
Program or Project management, customer-facing experience in IT, understanding of network technologies/web performance/media architectures, business acumen, operational focus
Preferred skills
Experience in cross-functional and technical teams
Technologies
network technologies, web performance, media related technologies
Responsibilities
Partner with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services, maximize customer satisfaction, retention, and growth based on customer needs, respond to escalations and lead operational improvements to mitigate future risks, serve as the central point of contact for the customer and lead the account team to deliver customer success
Seniority
Mid-level, hands-on IC
