Success Engineer
Core
Own long-term success of a portfolio of B2C customers by driving deep AI adoption, retention, and expansion for AI voice agents.
Role type
Senior technical success engineer (AI voice agents)
Builds
Production AI voice agents for B2C companies (energy, telcos, insurers)
Domain
AI / Voice Agents / B2C SaaS
Deliverable
production ML models | product features
Required skills
Technical account management, prompt engineering, API integration, debugging, workflow automation, stakeholder management, business acumen
Preferred skills
Experience with AI tooling, multilingual communication (English/German), playbook creation
Technologies
APIs, webhooks, AI agents, prompt engineering
Responsibilities
Monitor agent performance and optimize prompts/flows, build playbooks for adoption, partner with engineering to refine agents, track usage metrics and identify blockers, translate customer needs into product feedback
Seniority
Senior, hands-on IC