Customer Success Manager, Enterprise
Core
Own a portfolio of Enterprise accounts (10,000+ employees) to drive adoption, expansion, and renewal for Scribe's Specialized Intelligence platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Scribe's Specialized Intelligence platform (AI-driven work capture and intelligence)
Domain
SaaS / AI / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, strategic rollout planning, QBR/EBR facilitation, executive stakeholder engagement, data-driven value narrative building, process creation, cross-functional partnership
Preferred skills
Fortune 500 account experience, NRR/GRR ownership, product-led growth background, change management
Technologies
Scribe platform, AI agents
Responsibilities
Own end-to-end account lifecycle from onboarding to renewal, design tailored enablement programs for large organizations, lead quarterly and executive business reviews, build relationships across end users and executive sponsors, partner with Expansion AEs for growth strategies, provide customer insights to influence product roadmap
Seniority
Senior, hands-on IC