ICT Support Officer – Warrnambool
Core
Provide technical support and troubleshooting for a secondary college community, managing systems and devices to ensure customer satisfaction.
Role type
Level 1/2 ICT Support Officer
Builds
IT support services for educational clients
Domain
Education / IT Support
Deliverable
client delivery
Required skills
Windows and Mac support, wireless networking, TCP/IP, remote administration, Active Directory (Azure), Group Policy, Microsoft Office 365, G-Suite, Jamf/MDM administration, incident logging, ticketing systems
Preferred skills
Critical thinking, client-oriented support, proactive problem solving
Responsibilities
Deliver technical support and manage systems and devices, log incidents and determine severity/priority, build relationships with ICT Manager and clients, develop documentation and training materials, anticipate issues and make proactive suggestions
Seniority
Junior to Mid-level (1-3 years experience)