Senior Manager, Service Operations
Core
Provide leadership and governance for regional or product-based service operations teams, ensuring secure, reliable, and customer-focused Border solutions for the global air travel industry.
Role type
Senior Manager, Service Operations (Borders)
Builds
Secure, reliable, and customer-focused Border solutions for transportation and government clients
Domain
Aviation, Border Management, IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management (ITSM) principles, incident and problem management, service lifecycle management, stakeholder engagement, continuous improvement, operational resilience, disaster recovery, resource allocation, workforce and capacity management
Preferred skills
MBA, ITIL/Lean Six Sigma certifications, project management (PMP/Prince2), change management
Technologies
ITIL, Lean Six Sigma, monitoring tools, operational dashboards
Responsibilities
Manage day-to-day service operations activities 24/7 for service critical systems, lead incident management and major incident response, lead geographically dispersed service operations teams, engage with customers and business units, support services from transition through retirement, drive automation and operational efficiency initiatives
Seniority
Senior, hands-on IC with leadership responsibilities
