Senior Technical Account Manager
Core
Serve as a trusted advisor to strategic enterprise customers, guiding adoption of Docker's platform and ensuring measurable value realization across the post-sales lifecycle.
Role type
Senior Technical Account Manager (strategic account management)
Builds
Docker Desktop, Docker Hub, Docker Scout, and containerization/CI/CD infrastructure
Domain
Developer tooling, containerization, cloud-native development
Deliverable
client delivery
Required skills
Customer success management, technical account management, product adoption strategy, risk mitigation, cross-functional collaboration, executive communication, long-term strategic planning
Preferred skills
Developer-first platform experience, PLG models, AI/ML infrastructure knowledge, post-sales lifecycle management
Technologies
Docker, Kubernetes, CI/CD, Infrastructure-as-Code (IaC)
Responsibilities
Build relationships with assigned enterprise customers and understand their technical landscape; Drive product adoption and operational maturity; Conduct regular technical and business reviews to demonstrate value; Serve as the primary post-sales technical contact and advocate for accounts; Create and share reusable best practices and technical playbooks; Maintain high-quality documentation of customer engagements and health status
Seniority
Senior, hands-on IC
