Collection Manager - Team Lead- Lending Collections (Vellore)
Core
Lead collections targets and control collection flow for a specified area, managing a large team of collection officers.
Role type
Senior Team Lead, Lending Collections
Builds
Repayment plans and collection outcomes for small businesses and consumers
Domain
Financial services / Digital lending
Deliverable
client delivery
Required skills
People management, team productivity management, performance monitoring, negotiation, relationship building, legal issue support
Preferred skills
Achievement orientation, communication skills, computer literacy
Responsibilities
Achieve collection targets and control case flow, ensure documented feedback, manage feet on street availability, fix productivity parameters for officers, monitor performance against parameters, manage training needs and background checks for agencies, support officers in legal/police issues
Seniority
Senior, hands-on IC with team leadership