Senior Technical Account Manager
Core
Building long-term client relationships and acting as a trusted technology advisor to align IT infrastructure with best practices.
Role type
Senior Technical Account Manager
Builds
Client IT roadmaps, strategic initiatives, and end-to-end project delivery
Domain
Managed Service Provider (MSP), Cloud, Microsoft 365
Deliverable
client delivery
Required skills
Client management, IT infrastructure alignment, Technical reviews, Risk identification, Sales opportunity identification, Technology planning, Project delivery, Onboarding
Preferred skills
Microsoft 365, Cloud technologies, Autotask PSA, Datto RMM, IT Glue, Azure, Microsoft, ITIL
Technologies
Microsoft 365, Azure, Autotask PSA, Datto RMM, IT Glue
Responsibilities
Building long-term relationships with clients, Conducting Technical Alignment Reviews and regular onsite visits, Onboarding new customers, Delivering projects end-to-end
Seniority
Senior, hands-on IC
