Customer Service Representitive
Core
Provide customer service, sales, and marketing support for ResMed products via phone, email, chat, and social media, including order processing, data entry, and technical/clinical assistance.
Role type
Customer Service Representative
Builds
ResMed therapy equipment, medical supplies, and client account records
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
order processing, data entry, technical assistance, clinical assistance, ticketing system management, cross-functional collaboration, proactive problem solving
Preferred skills
creative solutions, out-of-the-box thinking
Technologies
web based tools, ticketing/note system
Responsibilities
address customer enquiries regarding products, services, warranty, and orders; provide first-line technical and clinical assistance; escalate issues to relevant teams; track deadlines and manage tasks; document technical and customer-reported problems; provide metrics to management
Seniority
Mid-level, hands-on IC