Technical Support Specialist
Core
Provide remote technical support by phone, email, and virtual applications to external and internal customers in an international Medical Capital Equipment environment, supporting the EMEA region.
Role type
Technical Support Specialist (Medical Devices)
Builds
End User Services experience for medical capital equipment
Domain
Medical Technology / Healthcare
Deliverable
client delivery
Required skills
Technical expertise, problem-solving, computer literacy, document practices
Preferred skills
Basic technical experience, customer support experience
Technologies
Computer hardware, software, network systems
Responsibilities
Provide telephone and email support to service requests; Provide second line technical support outside EMEA; Diagnose and isolate customer problems using historical database records; Utilize technical resources to formulate resolution plans; Escalate unresolved calls and alert management on recurring problems; Participate in ongoing training.