Delivery Operations Manager
Core
Managing service delivery operations and acting as a trusted advisor to help customers transform their operations through innovative networking and wireless solutions.
Role type
Senior Delivery Operations Manager
Builds
High-performing service delivery teams and coordinated operational responses for enterprise clients
Domain
IT Services / Networking / Wireless Technology
Deliverable
client delivery
Required skills
Incident and problem management, stakeholder management, resource coordination, presentation skills, networking concepts, Cisco product experience
Preferred skills
ITIL certification, Project Management certification
Responsibilities
Build strong relationships with customer operational teams, coordinate resources to resolve incidents, act as primary escalation point, manage and align resources (Asset Managers, Learning Advisors, Network Engineers), lead operational components of Quarterly Business Reviews, drive adoption by aligning solutions to customer business objectives
