Delivery Manager for Customer Solution & Corrective Maintenance
Core
Ensuring quality, governance, and efficient delivery of mobile customer solutions and corrective maintenance within Networks Operations.
Role type
Delivery Manager for Customer Solution & Corrective Maintenance
Builds
Stable network solutions and services for Telenor's mobile customers
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Coordination of mobile customer solutions, Corrective Maintenance governance, SLA/OLA management, Stakeholder management with suppliers and internal partners, Analytical thinking, Structured process improvement
Preferred skills
Experience with mobile network infrastructure, Field error handling, Financial tracking and forecasting, Oracle/Scrive/Remedy/Coupa systems
Responsibilities
Operate and coordinate mobile customer solution cases, Handle operator requests and repeater issues, Manage SLA/OLA compliance and quality assurance, Develop reporting and analysis for efficiency, Act as escalation point for partners, Drive process improvements
Seniority
Mid-Senior, hands-on IC
