Customer Onboarding Manager - France
Core
Own customer onboarding projects end-to-end to ensure successful implementation, faster Time to Value, customer growth, and retention.
Role type
Customer Onboarding Manager
Builds
Customer implementations and adoption of Insider One's CDP and marketing engagement platform
Domain
B2B SaaS / Marketing Technology
Deliverable
client delivery
Required skills
SaaS project management, stakeholder management, project delivery, KPI definition, user enablement, product feedback integration, account structure documentation
Preferred skills
Agile/PMP/Prince2, Google Tag Manager, Google Product Feed, Google Analytics, AI-driven recommendation tools, CRM/ERP/Marketing Automation platforms
Technologies
Google Tag Manager, Google Product Feed, Google Analytics, Insider One CDP
Responsibilities
Own customer onboarding projects end-to-end; Build trusted relationships with stakeholders; Collaborate with internal technical teams and agencies; Drive early adoption by defining KPIs; Deliver tailored onboarding sessions and training; Advocate customer needs to the Product team; Establish client trust and improve onboarding experience; Document client stakeholder roles and account structure; Take full ownership of project outcomes.
Seniority
Mid-level, hands-on manager