Collections Team Leader
Core
Lead, mentor, and support a team of collections agents to recover overdue accounts in a fair, efficient, and customer-focused manner.
Role type
Collections Team Leader
Builds
Collections function operations and recovery outcomes
Domain
Utilities (water, recycled water, wastewater, embedded energy)
Required skills
Team leadership, operations management, performance analysis, regulatory compliance, stakeholder collaboration, data reporting, conflict resolution, negotiation
Preferred skills
Utilities industry experience, Microsoft Office proficiency
Responsibilities
Lead, mentor, and develop team members to hit targets; manage daily operations including scheduling and workload; support escalated calls and disputes; monitor performance metrics and share insights; ensure compliance with regulations and policies; drive process improvements; collaborate with billing, customer service, and legal teams.
Seniority
Mid-level, hands-on IC
