Manager, AR Billing & Collections - Americas
Core
Lead billing and collections operations for the Americas region, ensuring flawless execution, driving performance, and managing customer escalations and disputes.
Role type
Manager, Accounts Receivable & Collections
Builds
Billing quality, aging management, collection performance, and customer resolution outcomes for the Americas.
Domain
Gaming / Entertainment industry, Accounts Receivable
Required skills
Accounts receivable management, collections operations, team leadership, dispute resolution, process improvement, offshore partnership management, credit risk collaboration, automation strategy, AI tool adoption, performance metrics analysis
Preferred skills
Experience with workflow automation, dashboards, and efficiency applications
Technologies
AI-enabled tools, automated reporting, workflow queues, collection prioritization dashboards
Responsibilities
Own Americas billing and collections outcomes; Lead Billing Operations Lead, Collections Supervisor, and AR Resolution Team; Partner with India AR Delivery Hub; Set priorities and review performance metrics; Partner with Credit & Risk Supervisor on high-risk accounts; Identify and prioritize automation opportunities; Develop team capability and SOP adherence.
Seniority
Manager, People leadership
