Partner Success Manager
Core
Primary commercial relationship owner for a portfolio of MSP and IT Service Provider partners, driving retention, expansion, and ROI on offshore workforce solutions.
Role type
Senior Account/Partner Success Manager (Revenue Influencing)
Builds
Offshore workforce delivery teams for MSPs and IT Service Providers
Domain
IT Services / Managed Services Provider (MSP) / Offshore Workforce
Deliverable
client delivery
Required skills
Account management, Channel management, Commercial acumen, QBR execution, Account planning, Expansion strategy, Contract negotiation, Executive communication
Preferred skills
Offshore workforce models, MSP tools (ConnectWise, Autotask), Global workforce outsourcing
Technologies
HubSpot, ConnectWise, Autotask
Responsibilities
Conduct Quarterly Business Reviews (QBRs) focused on performance and ROI, Develop and execute Account Success Plans, Identify and close expansion opportunities, Guide partners on workforce planning and offshore optimization, Support pricing conversations and contract renewals, Perform regular face-to-face site visits
Seniority
Senior, hands-on IC with revenue influence