Customer Solutions Representative
Core
Drive profitable growth for Caterpillar's Building Construction Products portfolio by managing dealer relationships, delivering territory business plans, and supporting customer onboarding and sales capability.
Role type
Senior Account Manager / Customer Solutions Representative
Builds
Machine sales, parts, attachments, services, and Customer Value Agreements for construction customers
Domain
Construction equipment / Heavy machinery
Required skills
Territory business planning, Dealer relationship management, Sales growth strategy, Customer onboarding, Cross-functional partnership, Solution selling
Preferred skills
Construction industry knowledge, Digital platform adoption, Negotiation, Funnel management
Technologies
Digital platforms, CRM systems
Responsibilities
Deliver annual business plan for assigned territory, Partner with dealer sales and service teams, Identify opportunities to displace competitive offers, Drive dealer adoption of digital platforms, Visit customers to gather insights and resolve issues, Improve dealer sales performance through reviews and corrective actions
Seniority
Mid-Senior, hands-on IC