Client Success Manager - Business & Government
Core
Help business and government customers achieve measurable value throughout their technology journey by building trusted relationships and developing tailored engagement plans.
Role type
Senior Client Success Manager (Business & Government)
Builds
Customer adoption, satisfaction, and retention for technology solutions
Domain
B2B and Government technology services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, project coordination, technology adoption, executive communication, proactive problem-solving, CRM proficiency, stakeholder alignment, multi-team coordination, data analysis
Preferred skills
SaaS customer success experience, LMS platform experience, course development experience, advanced degree
Technologies
CRM, customer success software
Responsibilities
Develop long-term customer relationships focused on business objectives, create and execute tailored account engagement plans, conduct regular business reviews, monitor customer sentiment data, partner with marketing for events, support sales teams in identifying expansion opportunities, act as an internal customer advocate, maintain accurate records in customer success systems, build relationships with C-suite and institutional leadership, travel 25–50% for onsite engagements
Seniority
Senior, hands-on IC