Customer Success Manager
Core
Own a high-volume portfolio of small-to-mid-sized healthcare practices, driving adoption, retention, and expansion of Lyrebird's clinical documentation software.
Role type
Senior Customer Success Manager (SMB Healthcare)
Builds
Lyrebird clinical documentation platform for GP practices and clinics
Domain
Healthcare / SaaS
Deliverable
production ML models | product features
Required skills
high-volume account management, commercial acumen, adoption strategy, data analysis, stakeholder management, process building
Preferred skills
healthcare domain knowledge, startup experience, implementation workflow familiarity
Technologies
Lyrebird platform
Responsibilities
Own SMB healthcare accounts from onboarding to renewal, drive adoption by identifying usage gaps, lead independent renewal and expansion conversations, build relationships with practice owners, analyze usage data to prioritize actions, represent customer voice internally, contribute to success playbook
Seniority
Senior, hands-on IC