IT Product Support - Team Lead (Airports)
Core
Provide frontline support and incident management for Amadeus Passenger Processing Solutions (kiosks, self-service bag drops, auto boarding gates, biometric devices) at Brisbane Airport.
Role type
Senior IC IT Product Support Team Lead (Field Service)
Builds
Onsite IT services for airport passenger processing equipment
Domain
Aviation / Airport Operations / Hardware Support
Deliverable
physical/clinical work
Required skills
Incident management, field service management, team leadership, hardware diagnostics, preventative maintenance, asset management, stock control, shift rostering
Preferred skills
Airport environment experience, mechanical componentry understanding, stakeholder management
Responsibilities
Coordinate incidents end-to-end, oversee field service engineers, conduct routine preventative maintenance, maintain asset database, manage consumable stock levels, lead team performance and rostering
Seniority
Senior, hands-on IC with team leadership