Flight Ticketing and Disruption Manager
Core
Manage flight ticketing quality and disruption handling across 140+ airline partners, ensuring accurate ticketing and timely schedule change management.
Role type
Senior Operations Manager (Aviation Ticketing & Disruption)
Builds
Ticketing processes, disruption handling workflows, and automation adoption for flight operations
Domain
Travel & Tourism / Aviation Operations
Required skills
Amadeus GDS, flight pooling, queue management, SLA adherence, team leadership, data analysis, BSP processes, IATA regulations
Preferred skills
Amadeus Robotics, automation tools, scheduled and low-cost carrier experience
Technologies
Amadeus, Amadeus Robotics
Responsibilities
Own ticketing and amendment quality for managed and self-managed airline relationships; maintain operational performance including queue health and turnaround times; drive adoption of Amadeus Robotics and automation tools; share best practices across all points of sale; support new market launches; lead and coach a team of ticketing agents
Seniority
Senior, hands-on IC with team leadership
