AVP, Help Desk User Support
Core
Oversee a team delivering on-site desktop and end-user support in a fast-paced financial services environment, managing hardware/software troubleshooting and global project implementation.
Role type
Senior IC help desk team lead
Builds
On-site IT support services for end-users
Domain
Financial services / IT support
Required skills
Windows desktop technologies, macOS support, TCP/IP, DNS, DHCP, Microsoft Office, Apple products, audio/video conferencing technologies, IT asset management, incident tracking
Preferred skills
Financial services experience, Microsoft MCP, MCSA, CompTIA A+ certifications
Technologies
Windows 11, Microsoft 365, TCP/IP, DNS, DHCP, Microsoft Office, Apple products
Responsibilities
Provide first- and second-line support for hardware, software, and peripheral issues; Manage the full lifecycle of end-user equipment; Perform general preventative maintenance; Assist with facility-related IT matters like moves, adds, and changes; Troubleshoot and resolve network connectivity issues at the desktop level; Support video conferencing systems and AV equipment; Maintain an accurate inventory of all IT assets on-site; Log, track, and resolve incidents and service requests via the firm's ITSM ticketing system.
Seniority
Senior, hands-on IC with team oversight