IT Support Technician
Core
First-line technical support for internal employees and external clients, handling hardware, software, network, and mobile device issues in an airport environment.
Role type
Senior IC IT Support Technician
Builds
IT service desk operations and user support for airport systems
Domain
Aviation / IT Infrastructure
Deliverable
client delivery
Required skills
ITIL, ITSM, hardware troubleshooting, remote support, incident management, ticketing systems, documentation, onboarding/offboarding procedures, equipment lifecycle management
Preferred skills
ITIL Foundation accreditation, French language skills
Technologies
ITIL, ITSM, Mobile, Network
Responsibilities
Respond to technical support inquiries via email and calls; log, track, and manage incidents and service requests; deploy, upgrade, repair, and inventory laptops, desktops, and mobile devices; perform routine maintenance on shared IT services and equipment; prepare monthly reports on IT operations; carry out employee onboarding and offboarding procedures. (via careerplan.io/jobs/g821360d-it-support-technician-at-vancouver-airport-authority)
Seniority
Mid-level, hands-on IC