Guest Services Agent
Core
Front desk agent providing check-in/check-out, reservations, payments, and guest support for a hospitality facility.
Role type
Guest Services Agent
Builds
Guest check-in/check-out workflows, reservation updates, and payment processing
Domain
Hospitality / Front Desk Operations
Deliverable
product features
Required skills
Guest greeting, check-in/check-out procedures, reservation management, payment processing, complaint handling, local knowledge, computer systems proficiency, multitasking
Preferred skills
Hospitality industry experience, knowledge of local attractions
Responsibilities
Greet and welcome guests, assist with check-in and check-out, handle inquiries and complaints, provide facility and local attraction information, manage reservations, maintain front desk area, process payments, collaborate with departments
Seniority
Entry-level, hands-on IC