Clerk II Hotel - On call
Core
Provide guests with check-in/check-out experience, sell rooms, resolve complaints, and handle payments at a hotel front desk.
Role type
Front Desk Clerk
Builds
Guest check-in/check-out, room sales, billing, and key distribution
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Customer service, cash handling, computer data entry, multitasking, basic office machine operation, gaming regulations compliance
Preferred skills
10-key experience, LMS/CMS/Hot Sauce/Espresso system operation, typing speed 45 WPM
Responsibilities
Sell rooms utilizing yield management, resolve customer complaints, complete registration forms, retrieve and distribute room keys, calculate and print hotel bills, balance transactions at end of shift, operate manual procedures during computer failure
Seniority
Entry-level, 6 months experience required