Front Desk Agent
Core
First point of contact for hotel guests, managing front desk operations and delivering exceptional service.
Role type
Front Desk Agent
Builds
Guest check-ins/check-outs, reservations, and daily front desk operations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest services, Property Management Systems (PMS), Reservation management, Payment processing, Conflict resolution, Multitasking, Administrative data entry
Responsibilities
Greet guests upon arrival and departure, Process check-ins and check-outs, Manage reservations and cancellations, Handle guest inquiries and requests, Process payments, Answer and direct communications, Resolve guest complaints, Maintain security protocols, Coordinate with housekeeping and maintenance, Perform administrative tasks