Business Travel Consultant II
Core
Support corporate travellers with business travel needs across air, rail, hotel, and car bookings via chat, phone, and email.
Role type
Business Travel Consultant
Builds
Customer-facing travel support and operational efficiency for corporate travellers
Domain
Corporate travel management
Deliverable
client delivery
Required skills
Corporate travel management, Global Distribution Systems (GDS), customer service, multi-channel support, travel policy compliance, problem-solving, stakeholder communication
Preferred skills
Salesforce, Zendesk, Slack, Gmail, world geography knowledge
Responsibilities
Assist travellers with best-in-class support across chat, phone and email; Provide accurate information and support for air, rail, hotel and car bookings; Quickly assess customer needs, traveller profiles and the urgency of each request; Maintain strong knowledge of suppliers, destinations, booking systems and industry practices; Help users navigate the Navan platform and app; Respond to customer enquiries in line with service-level expectations; Follow company and customer travel and expense policies; Provide stakeholders with regular feedback on goals and the performance of key operating processes; Collaborate with colleagues and cross-functional teams to identify recurring traveller issues and improve the overall customer experience
Seniority
Mid-level, hands-on IC
