Front Line Client Experience Representative | February 2027 Start Date
Core
Provide exceptional customer service via live chat, phone, and email to assist travelers and travel advisors with tour bookings, modifications, and travel-related issues.
Role type
Front-line customer support representative
Builds
Personalized customer experiences and resolved travel inquiries
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
empathy, sound judgment, problem-solving, time management, adaptability, written and spoken English
Preferred skills
previous experience in customer service, hospitality, or travel
Technologies
AI-powered tools, internal booking systems
Responsibilities
Handle time-sensitive or challenging customer situations; investigate issues and follow through to resolution; manage multiple concurrent conversations; collaborate with teammates to resolve complex issues
Seniority
Individual Contributor, entry to mid-level