Travel Programs Specialist
Core
Primary point of contact for all employee travel questions, escalations, and urgent needs, managing support tickets and ensuring seamless travel experiences.
Role type
Travel Programs Specialist (IC)
Builds
Reliable, scalable support systems for corporate travel and event logistics
Domain
Corporate travel operations and event management
Deliverable
dashboards & analysis
Required skills
Travel support, Jira ticket management, Navan platform support, event management tools, hotel contract fundamentals, customer service, travel policy guidance, self-help resource creation
Preferred skills
Global tech company travel experience, Travel Management Company experience, multi-city/VIP itinerary management
Technologies
Jira, Navan, Concur, TripActions, Cvent, Planned
Responsibilities
Monitor and manage incoming Jira support tickets end-to-end; Provide hands-on support for Navan platform questions and booking issues; Support cross-office travel coordination and guide employees on travel policy; Ensure new hires complete WorkRamp travel training; Support end-to-end travel logistics for team offsites and company meetings; Provide operational support and subject matter expertise to the evolving travel program
Seniority
Mid-level, hands-on IC
