Customer Care Specialist - Marché Français
Core
Primary point of contact for independent hoteliers and property owners using the Amenitiz platform to manage their business activities.
Role type
Customer Care Specialist
Builds
High-quality support interactions via chat, phone, and email to help clients gain product autonomy and trust.
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
French (native), English (fluent), problem-solving, empathy, active listening, cross-functional collaboration, product knowledge
Preferred skills
Spanish
Responsibilities
Provide support via chat, phone, and email; guide clients in platform adoption; diagnose and resolve technical issues; build long-term client relationships; collect and analyze customer feedback; collaborate with Product and Engineering teams.
Seniority
Entry-level to Mid-level