Customer Care Specialist - Spend Platform -English Speaker
Core
Resolve customer inquiries and troubleshoot issues for a travel and spend management platform, serving clients in Germany, Switzerland, and Europe.
Role type
Customer Care Specialist
Builds
Customer support for travel booking and expense management software
Domain
Travel technology / Fintech
Deliverable
client delivery
Required skills
English fluency, finance or accounting background, high-volume inquiry handling, structured approach, ticket creation, incident tracking
Preferred skills
German, Spanish, or Catalan language skills
Responsibilities
Respond to customer queries via email and phone, troubleshoot and resolve issues, document interactions and escalate complex cases, create tickets for internal organization, track incidents or bugs to resolution, serve as first point of contact for operational software knowledge
Seniority
Individual Contributor
