Customer Success Director - Korea
Core
Leading the Partner Success team in Korea to ensure partner retention, drive customer adoption of Insider One's marketing platform, and provide strategic direction for the team.
Role type
Senior Customer Success Director (Regional)
Builds
Customer retention and adoption of marketing technology platform
Domain
B2B SaaS / Marketing Technology
Required skills
Strategic client retention, team leadership, B2B SaaS experience, enterprise environment navigation, executive relationship building, technology adoption facilitation, gap analysis
Preferred skills
Marketing technology experience, digital marketing metrics understanding
Technologies
Insider One platform, CDP, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Lead the Partner Success team in Korea, provide strategic direction for account gaps and opportunities, guide team career development, establish trusted adviser relationships with customers, plan strategies to meet client objectives, monitor and facilitate technology adoption, collaborate with global enablement teams on company OKRs.
Seniority
Senior, hands-on IC with management responsibilities
