Customer Success Team Leader
Core
Lead a team of 8 Customer Success specialists to drive long-term client engagement, retention, and churn prevention for individual doctors and medical specialists using SaaS software.
Role type
Senior Customer Success Team Leader (Team Management & Strategy)
Builds
SaaS platform supporting doctors in daily clinic work
Domain
Healthcare / Medical Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, churn prevention strategy, user engagement building, B2B/SaaS account management, recruitment, KPI monitoring
Preferred skills
MedTech industry experience, CRM (Salesforce) proficiency, contact center tools, analytical tools
Responsibilities
Manage and develop an 8-person Customer Success team, execute churn prevention and rescue strategies, monitor team KPIs, collaborate cross-functionally to represent client voice
Seniority
Senior, hands-on IC with team management
