Scaled Support Specialist
Core
Front-line technical support for developers integrating with OpenRouter's unified LLM API, diagnosing complex issues across multiple model providers and resolving novel edge cases.
Role type
Senior IC developer support specialist (API/LLM)
Builds
OpenRouter's unified interface for large language models
Domain
AI/LLM infrastructure and developer tools
Deliverable
client delivery
Required skills
complex technical troubleshooting, API fluency, scripting (Python or TypeScript), written communication, self-directed research, ambiguity tolerance
Preferred skills
OpenAI SDK familiarity, AI/ML framework experience (LangChain, LlamaIndex), observability tools, support operations scaling, open-source contributions, ML/AI concepts beyond API usage
Technologies
curl, Postman, SSE, OpenRouter API, LLM providers
Responsibilities
Diagnose and resolve complex technical issues across OpenRouter's API spanning multiple LLM providers; Reproduce bugs in ambiguous environments using tools like curl, Postman, and small test apps; Respond to developer inquiries across support channels with clarity and technical precision; Identify patterns in support requests to advocate for documentation or API design improvements; Collaborate on improving the developer experience by spotting systemic issues.
