Customer Success - Strategic - Western Europe
Core
Drive strategic account management and accelerate customer value for enterprise clients in the DACH region across ElevenLabs' AI voice and agent platforms.
Role type
Senior Strategic Account Manager (Customer Success)
Builds
ElevenAgents, ElevenCreative, ElevenAPI
Domain
AI / Generative Audio / SaaS
Deliverable
client delivery
Required skills
Strategic account management, commercial acumen, DACH market expertise, multi-product adoption strategy, stakeholder influence, analytical problem-solving
Preferred skills
AI/ML product experience, builder mindset, operational excellence
Technologies
ElevenAgents, ElevenCreative, ElevenAPI
Responsibilities
Build and manage high-impact relationships across a book of 20-30 enterprise clients; Lead onboarding and long-term adoption initiatives; Analyze customer usage to identify expansion opportunities; Manage renewals and expansions to own NRR and GRR metrics; Partner with cross-functional teams to refine CS processes; Act as the internal voice of the customer to influence roadmap priorities.
Seniority
Senior, hands-on IC