Customer Success Manager
Core
Support customer adoption, advocacy, retention, and outcomes for a cloud-based service automation platform for facilities management.
Role type
Customer Success Manager
Builds
ServiceChannel platform for facilities management
Domain
SaaS / Facilities Management
Required skills
strategic problem solving, customer relationship management, success planning, adoption guidance, cross-functional collaboration, risk identification, retention strategies, growth identification
Preferred skills
deep understanding of facilities management operations, subject matter expertise in the platform, ability to connect business goals to platform capabilities
Responsibilities
Build trusted relationships with customer stakeholders across facilities, operations, procurement, finance, and IT; Develop and maintain Customer Success Plans connecting customer objectives with platform capabilities; Drive meaningful adoption by helping customers leverage platform capabilities; Monitor customer health and proactively identify risks and opportunities; Serve as the voice of the customer to internal teams; Identify and support expansion opportunities for customers.