SaaS Renewal Account Representative
Core
Maintain and grow relationships with key SaaS clients to ensure satisfaction, drive product adoption, and maximize revenue through renewals and expansion.
Role type
Senior Account Representative (SaaS Renewals)
Builds
SaaS and print solutions for key client organizations
Domain
SaaS / Industrial Technology
Required skills
Account management, SaaS product knowledge, CRM proficiency (Salesforce, Salesloft), negotiation, strategic customer success, upsell/cross-sell strategies, stakeholder relationship management, usage monitoring, reporting
Preferred skills
Experience in SaaS industry, technical aptitude for complex software, problem-solving under pressure
Responsibilities
Develop and maintain strong relationships with key stakeholders, align SaaS solutions with client business goals, monitor customer usage and performance, achieve sales quotas via renewals and upsells, identify expansion opportunities, collaborate with sales/marketing teams, address client issues, maintain CRM records, provide account performance reports
Seniority
Mid-Senior, hands-on IC