Value Realization Manager
Core
Strategic customer-facing role quantifying, tracking, and communicating the value delivered through Accruent's software and services to drive retention and expansion.
Role type
Value Realization Manager (Strategic IC)
Builds
Business cases, ROI analyses, and value narratives for customer stakeholders.
Domain
B2B SaaS / Built Environment / Asset Management
Required skills
ROI modeling, business case development, financial analysis, data-driven customer impact analysis, executive presentation, cross-functional collaboration, CRM proficiency (Salesforce), Excel, PowerPoint
Preferred skills
Enterprise customer exposure, asset-intensive industry knowledge, value-based selling, SaaS financial metrics (ARR, CAC, LTV), advanced degree in Business/Finance
Responsibilities
Partner with Account Executives and Solutions Consultants to understand customer goals; Lead value discovery sessions and business case development; Conduct ROI, TCO, and cost-benefit analyses; Deliver value-focused presentations to executives; Establish frameworks to measure pre- and post-implementation success metrics; Track and report realized value through adoption and cost savings; Support Executive Business Reviews (EBRs); Enable sellers with tools and content for value-based selling; Contribute to refinement of value realization methodology and templates.
Seniority
Mid-Senior, hands-on IC
