Senior Commercial Director, North America
Core
Lead all sales and customer service functions for LANDAUER's Dosimetry and Industrial & Government business lines in North America, driving revenue growth and managing a $125M recurring revenue base.
Role type
Senior Commercial Director (Sales & Customer Service)
Builds
Sales and customer service organization for medical dosimetry and industrial/government markets
Domain
Medical devices / Industrial safety
Required skills
Strategic account management, revenue growth strategy, P&L ownership, team leadership, churn reduction, competitive analysis, contract negotiation, cross-sell/upsell execution
Preferred skills
Experience in medical devices or industrial safety, GPO and government agency relationships, sales compensation design
Technologies
CRM, visual management tools, forecasting software
Responsibilities
Own the growth strategy and performance of strategic/national account portfolios; Establish and track KPIs for each portfolio; Own the North America sales and customer service P&L; Lead, coach, and develop a multi-layered sales and service organization; Implement proactive churn-prevention programs; Partner with the Senior Customer Service Manager to ensure a seamless, high-quality service experience.