Solution Consultant & Customer Success Manager
Core
Strategic role combining solution consulting, customer success, and commercial growth to drive revenue and retention for Asset Management solutions across Latin America.
Role type
Senior Solution Consultant & Customer Success Manager
Builds
Enterprise Asset Management (EAM) and related facility management software solutions
Domain
Industrial technology / Asset Management / Facilities Management
Required skills
Solution consulting, pre-sales, customer success, account management, consultative discovery, solution-selling, stakeholder presentation, relationship management, multilingual communication
Preferred skills
Asset Management (EAM), CMMS, Facilities Management, multi-product solution selling, account expansion strategies
Technologies
Asset Management solutions, Engineering Document Management, Maintenance Connection, Field solutions
Responsibilities
Manage a portfolio of 60+ customers across Latin America, partner with Sales to win new business, lead discovery sessions and product demonstrations, identify upsell opportunities, monitor customer health and retention, facilitate executive workshops and business reviews
Seniority
Senior, hands-on IC with regional leadership
