Customer Support Specialist (Canada)
Core
Direct link between Gordian and its existing and potential customers, ensuring excellent service standards and responding efficiently to inquiries.
Role type
Customer Support Specialist
Builds
Gordian's in-house systems (Building Intelligence™ Solutions, RSMeans Data, Sightlines)
Domain
Construction procurement and facility management software
Deliverable
client delivery
Required skills
troubleshooting, billing and invoice management, ticketing system usage, software guidance, multi-tasking, time management
Preferred skills
call center experience, Salesforce proficiency, Microsoft Office proficiency, rapid software learning
Responsibilities
Provide support via phone, email, chat, and online help channels; answer basic product and order questions; assist with billing and invoice issues; provide troubleshooting assistance for software errors; log customer contacts into ticketing system; respond within designated service level agreements; assist in identifying areas for improvement and user training.
Seniority
Individual Contributor