Mgr IT Support
Core
Manage global IT support operations including onsite, remote, and service desk functions to ensure high-quality end-user support and service continuity.
Role type
Manager, IT Support Operations
Builds
Global IT support services, incident/request workflows, and operational dashboards
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
IT operations leadership, incident and escalation management, SLA/KPI management, Power BI reporting, Windows/Mac endpoint management, Intune/Tanium/Jamf administration, ServiceNow expertise, AV conference room support, process improvement
Preferred skills
Global team leadership in matrixed environments, ITIL certification, ITAM and device lifecycle management, executive reporting design
Technologies
ServiceNow, Power BI, Microsoft Intune, Tanium, Jamf, Windows, Mac, AV technologies
Responsibilities
Lead and manage global IT support operations across onsite, remote, and service desk channels; Oversee support for AV conference rooms and collaboration technologies; Manage incident, request, and escalation workflows; Build and maintain operational dashboards and performance metrics; Lead and mentor support analysts and technicians; Partner with global IT teams to support service delivery; Drive process improvements in ticket handling and knowledge management.
Seniority
Manager, operational leadership
