Manager, IT Operations

Jobber

EdmontonFull-time$121k–$164k2026-10-23 → 2026-11-08

Hybrid

Core

Lead the IT Operations team to manage office experience, help desk, and hardware lifecycle for a growing SaaS company.

Role type

Manager, IT Operations (Player/Coach)

Builds

Office infrastructure, self-serve support flows, and automated hardware provisioning

Domain

SaaS / IT Operations / Workplace Technology

Required skills

ITSM/ITIL, queue management, hardware lifecycle management, office AV support, team coaching, process improvement, automation (Zapier/n8n), vendor negotiation

Preferred skills

SaaS experience, macOS/Apple hardware scale, Google Workspace, cloud MDM, IT budgeting

Technologies

Okta, Jira, Confluence, Google Workspace, Jamf, Slack, Zoom, Zapier, n8n

Responsibilities

Lead IT Coordinators and manage help desk performance; Partner with Employee Experience on office setup and moves; Own hardware procurement, inventory, and lifecycle; Implement AI automation to reduce ticket volume; Manage IT budget and vendor relationships; Share system admin duties with Engineering.

Seniority

Manager, hands-on leadership

About Jobber

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands