Customer Center Manager
Core
Lead the Southeast Asia Customer Center, driving SQL generation, care plan renewals, and inbound support across Singapore, Malaysia, and the Philippines.
Role type
Senior Customer Center Manager (Sales & Support)
Builds
Customer engagement, sales pipeline, and service excellence for Fluke's industrial technology products.
Domain
Industrial technology / Test tools and safety equipment
Required skills
Team leadership, Inside Sales, Customer Center operations, B2B sales, lead management, CRM management, campaign execution, SLA compliance, multilingual communication
Preferred skills
Team management experience
Technologies
Five9, CRM
Responsibilities
Lead and manage the Southeast Asia customer center team to achieve business targets; Establish standardized processes across markets to ensure consistent customer experience; Drive sales qualified lead (SQL) and opportunity generation through campaign follow-ups and database prospecting; Serve as the first contact point for customer inquiries through phone and email; Lead Care Plan renewal strategy and execution.
Seniority
Senior, hands-on IC