Director, Customer Success
Core
Lead a world-class Customer Success team in the AMER region to drive renewals, expansion, and retention for strategic enterprise clients.
Role type
Senior management-level Customer Success Director
Builds
Customer retention and expansion strategies for large enterprise accounts
Domain
SaaS, Fraud detection, Payments, eCommerce
Required skills
Team leadership and development, Gross and net revenue retention strategy, C-level executive communication, Cross-functional partnership, Strategic planning, Operational problem solving
Preferred skills
Hypergrowth startup experience, Fraud/Payments/Professional Services domain knowledge, Hands-on operational execution
Technologies
None stated
Responsibilities
Lead and develop a team of 3 line leaders and 20+ individual contributors, Own gross and net revenue retention numbers, Handle escalated client issues, Partner with Sales, Marketing, and Finance on renewal strategies, Align with GTM teams on forecasting and account plans, Share product insights with internal Product and leadership teams
Seniority
Director, strategic leadership & team management
