Operations Director - Managed Services
Core
Strategic leadership for the Managed Services delivery organization, focusing on operational excellence, scaling delivery, and driving customer satisfaction.
Role type
Senior leadership IC (Operations Director)
Builds
Managed services delivery operations and client engagement models
Domain
IT Operations / Managed Services
Required skills
Strategic vision, operational excellence, team leadership, client relationship management, IT operations delivery, program management, service delivery management, KPI tracking, SLA management, process improvement, stakeholder partnership
Preferred skills
IT strategy, IT Service Management, Microsoft ecosystem, Azure platform, delivery team oversight
Responsibilities
Define and execute strategic vision for Managed Services operations, lead and mentor high-performing teams, drive operational maturity and scalability, support client-facing operational strategy sessions, oversee day-to-day delivery and performance, establish operational health metrics, partner with sales and engineering, represent managed services in client pitch meetings and RFPs
Seniority
Senior, hands-on IC