Customer Success Engineer
Core
Provide technical product expertise and best practice guidance to help customers get measurable value from GitLab post-sales through webinars, hands-on labs, and on-demand engagements.
Role type
Customer Success Engineer (Technical Consultant)
Builds
GitLab's On-Demand Success Tier enablement programs and reusable technical content
Domain
DevSecOps, CI/CD, Source Code Management, Agile Planning
Required skills
DevSecOps tool proficiency, software development or systems engineering background, technical architecture knowledge, post-sales advisory experience, workshop and demo delivery, time management in pooled models
Preferred skills
Specialty competency in GitLab use cases, ability to translate tool capabilities to customer outcomes
Technologies
GitLab, DevSecOps tools, CI/CD platforms, Source Code Management systems
Responsibilities
Engage with customers via Zoom and email to provide technical guidance; Partner with Customer Success Managers on use case implementation; Deliver enablement through webinars, labs, and office hours; Provide architectural guidance for GitLab adoption; Develop workshops and demos; Build specialty competency through training and certification
Seniority
Mid-level, hands-on IC