Onboarding Manager
Core
Own the end-to-end onboarding program for enterprise and government customers to drive platform activation and adoption.
Role type
Senior Customer Success Manager (Onboarding)
Builds
Data-driven onboarding programs and reusable assets for enterprise SaaS customers
Domain
SaaS / Enterprise Customer Success
Deliverable
product features
Required skills
Change management, SaaS onboarding strategy, stakeholder management, data analysis, project management, technical system integration understanding, commercial acumen, training delivery
Preferred skills
HR, wellbeing, or safety domain experience
Technologies
HubSpot, SSO, API integrations
Responsibilities
Design and run data-driven onboarding programs; oversee technical setup including SSO and API integrations; run workshops and info sessions for customer executives; partner with Sales to align onboarding with contract scope; track performance and report to executives; build training playbooks for the support team
Seniority
Senior, hands-on IC
